Effective Date: 18 August 2026
1. About These Instructions
This page explains how individuals and authorized business users can request deletion of eligible personal information processed through the Ocean Gate website, Ocean Gate CRM, WhatsApp, Instagram, Messenger, and related customer-service systems.
These instructions apply to services operated by Ocean Gate Line Shipping Co LLC (“Ocean Gate,” “we,” “us,” or “our”).
2. How to Submit a Deletion Request
To request deletion of your information, send an email to:
info@oceangateline.ae
Use this email subject:
User Data Deletion Request
In your email, provide the following information where applicable:
• Your full name.
• Your email address.
• Your telephone or WhatsApp number, including the international country code.
• Your WhatsApp display name, Instagram username, or Messenger account name.
• The name of the company you represent, if the request concerns a business account.
• A short description of the Ocean Gate service or conversation associated with your request.
• A clear statement describing which information you want deleted.
For example:
“My name is [your name]. My WhatsApp number is [number with country code]. Please delete the personal information and messaging history associated with my Ocean Gate CRM record.”
Do not send passwords, one-time passwords, API tokens, application secrets, payment-card information, or unnecessary identity documents in your deletion request.
3. Identity and Authority Verification
Before deleting information, we may need to verify that the request came from the correct individual or an authorized representative.
Verification may include:
• Asking you to reply from the email address associated with the record.
• Confirming control of the telephone number associated with the conversation.
• Asking for limited information about a recent interaction with Ocean Gate.
• Confirming your authority to act for a business account or another individual.
We will only request the information reasonably necessary to verify the request.
If we cannot verify your identity or authority, we may be unable to complete the request.
4. Information We May Delete
Subject to verification and applicable legal requirements, deletion may include:
• Contact details stored in the Ocean Gate CRM.
• WhatsApp, Instagram, Messenger, or website enquiry records.
• Message content and attachments stored in Ocean Gate-controlled systems.
• Social-media profile identifiers associated with the CRM record.
• Customer-support notes and conversation summaries.
• Lead records and non-essential marketing information.
• Automation and integration metadata associated with the individual.
• Other personal information that is no longer required for a legitimate business or legal purpose.
Where complete deletion is not technically possible or appropriate, information may be irreversibly anonymized so that it can no longer reasonably identify the individual.
5. Information We May Need to Retain
Some information may be retained when necessary for:
• Shipping and logistics records.
• Quotations, contracts, invoices, and payment records.
• Customs, taxation, accounting, and regulatory obligations.
• Establishing, exercising, or defending legal claims.
• Fraud prevention, security investigations, and abuse prevention.
• Resolving complaints or disputes.
• Complying with a court order or request from a competent authority.
When retention is legally required, we will limit the retained information to what is necessary and delete or anonymize it when the applicable retention period expires.
Information stored in backups may remain temporarily until the relevant backup is overwritten or securely retired in accordance with our normal backup schedule.
6. Processing Time
We will acknowledge and process verified deletion requests as soon as reasonably possible.
We generally aim to complete eligible requests within 30 calendar days after verification. More time may be required if:
• The request is complex.
• Multiple systems or business records must be reviewed.
• We need additional information to verify identity or authority.
• Retention is required by law.
• Another legally permitted exception applies.
If additional time or information is needed, we will contact you using the details provided in your request.
7. Disconnecting a Meta or WhatsApp Business Asset
Removing Ocean Gate’s access to a Meta Business Portfolio, WhatsApp Business Account, telephone number, Instagram account, or Messenger account may stop future access or processing.
However, disconnecting a Meta or WhatsApp account does not necessarily delete information that was previously stored in Ocean Gate-controlled systems.
To request deletion of previously stored information, you must also submit a deletion request using the email procedure explained above.
Meta and WhatsApp may separately retain information under their own terms, policies, and legal obligations. Requests concerning data controlled directly by Meta or WhatsApp may need to be submitted to Meta through the applicable account settings or Meta support channels.
8. Requests From Business Customers
An authorized administrator of a business customer may request deletion of eligible data belonging to that business or its authorized users.
We may request evidence that the person submitting the request has authority to act for the business and the relevant Meta, WhatsApp, or CRM assets.
A business administrator cannot request deletion of another individual’s personal information without appropriate authority or a valid legal basis.
9. Confirmation of Deletion
After completing a verified deletion request, we will normally send confirmation to the email address used to submit the request.
The confirmation may explain:
• What information was deleted or anonymized.
• Whether any information must be retained.
• The general reason and applicable retention obligation.
• Whether additional action is required from the requester.
10. Privacy Policy
More information about how Ocean Gate collects, uses, shares, and protects personal information is available in our Privacy Policy:
Privacy Policy
11. Contact Us
For deletion requests or questions concerning these instructions, contact:
Ocean Gate Line Shipping Co LLC
Email: info@oceangateline.ae
Telephone: +971 54 344 4995
Address: Al-Durrah Tower, Sharjah, United Arab Emirates
Website: https://oceangateline.ae/