Effective Date: 18 August 2026
1. Introduction
Ocean Gate Line Shipping Co LLC (“Ocean Gate,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when individuals and authorized business users interact with:
• Our website at https://oceangateline.ae/
• Our freight, shipping, fulfilment, logistics, e-commerce, and customer-support services.
• Ocean Gate CRM and related business systems.
• WhatsApp, the WhatsApp Business App, and the WhatsApp Business Platform.
• WhatsApp Business App Coexistence features, where enabled.
• Instagram and Messenger.
• Email, telephone, website forms, and other communication channels.
• Automation and artificial-intelligence services used to process and respond to enquiries.
• Services provided to separately authorized business clients.
2. Who We Are
The organization responsible for this Privacy Policy is:
Ocean Gate Line Shipping Co LLC
Al-Durrah Tower
Sharjah, United Arab Emirates
Email: info@oceangateline.ae
Telephone: +971 54 344 4995
Website: https://oceangateline.ae/
For Ocean Gate’s own customer communications, Ocean Gate normally determines why and how personal information is processed.
Where Ocean Gate provides CRM or messaging services to an authorized business client, that business client may determine the purposes of processing and Ocean Gate may process information on its behalf. Individuals may therefore need to contact the relevant business as well as Ocean Gate regarding certain privacy requests.
3. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
3.1 Contact and Identity Information
• Full name.
• Business or employer name.
• Job title or department.
• Email address.
• Telephone and WhatsApp number.
• Business address, delivery address, and billing address.
• Country, city, and general location information.
• Social-media username, profile name, and platform identifiers.
3.2 WhatsApp, Instagram, and Messenger Information
When you communicate with Ocean Gate or an authorized business client through a Meta service, we may receive:
• WhatsApp telephone number and display name.
• Instagram username and user identifier.
• Messenger or Facebook user and page identifiers.
• Message content.
• Images, audio, documents, videos, and other attachments you send.
• Message date and time.
• Delivery, read, reply, and conversation status information.
• Business account, page, application, and telephone-number identifiers.
• Conversation and messaging metadata.
• Information needed to route a conversation to an employee, sales representative, automated workflow, or human support agent.
We do not receive your WhatsApp, Instagram, Facebook, or Meta account password.
3.3 WhatsApp Business App Coexistence Information
Where a WhatsApp Business App telephone number is connected to the WhatsApp Business Platform through an authorized Coexistence process, we may process:
• The connected business telephone number.
• WhatsApp Business Account and telephone-number identifiers.
• Business profile information.
• Connection and authorization status.
• Messages and conversation information made available through the authorized integration.
• Eligible conversation history or synchronization data that Meta makes available and that the business chooses to share.
• Information about whether a message was processed through the WhatsApp Business App, the WhatsApp Business Platform, or an authorized CRM workflow.
Connecting a telephone number does not give Ocean Gate ownership of that number or the associated Meta business assets.
3.4 Business-User and Employee Information
For employees, sales representatives, administrators, and authorized business users, we may process:
• Name and business contact details.
• Work telephone number or an authorized business-use telephone number.
• Job title and organizational role.
• CRM username and user identifier.
• Assigned customers, leads, conversations, or business accounts.
• Account permissions and access levels.
• Login, audit, security, and activity records.
• Actions taken within the CRM or messaging system.
A business must have appropriate authority before connecting a telephone number or account belonging to an employee or representative.
3.5 Logistics and Commercial Information
When you request or use our logistics services, we may collect:
• Shipment origin and destination.
• Sender, consignee, and recipient details.
• Delivery address and contact information.
• Information about goods, including type, quantity, weight, volume, and declared value.
• Quotations, orders, invoices, payment status, and transaction references.
• Customs, shipping, fulfilment, warehouse, and delivery documentation.
• Customer-support and complaint records.
• Cash-on-delivery information where applicable.
Please do not send unnecessary sensitive personal information through WhatsApp or other messaging channels.
3.6 Website and Technical Information
When you visit our website, we may automatically collect:
• Internet Protocol address.
• Browser type and version.
• Device and operating-system information.
• Pages visited and actions taken.
• Referring and exit pages.
• Approximate location derived from an IP address.
• Cookie and analytics identifiers.
• Date, time, and duration of website activity.
• Security, performance, and error logs.
4. How We Obtain Information
We may obtain information:
• Directly from you.
• From a customer, sender, consignee, or authorized business representative.
• From an employer or business client that has authorized your access.
• Through WhatsApp, Instagram, Messenger, and other Meta services.
• Through our website, forms, email, telephone, and CRM.
• From shipping companies, customs agents, delivery providers, warehouses, payment providers, and other parties involved in providing requested services.
• Automatically through cookies, analytics, security logs, and system integrations.
• From publicly available business sources where legally permitted.
5. How We Use Information
We may use personal information to:
• Respond to enquiries and provide customer support.
• Provide quotations and shipping or logistics information.
• Arrange shipping, fulfilment, customs clearance, warehousing, and delivery services.
• Create and manage customer, lead, shipment, and conversation records.
• Receive, route, and respond to WhatsApp, Instagram, and Messenger messages.
• Connect authorized WhatsApp Business and Meta business assets.
• Assign conversations and leads to authorized representatives.
• Send service, shipment, order, appointment, and account notifications.
• Send marketing messages where appropriate permission has been obtained.
• Create, review, and manage approved message templates.
• Operate automated workflows and artificial-intelligence features.
• Maintain conversation history and business records.
• Process invoices and payments.
• Authenticate users and manage account permissions.
• Protect accounts, systems, data, and users from fraud, abuse, and unauthorized access.
• Troubleshoot technical problems and improve the reliability of our services.
• Comply with contractual, accounting, customs, taxation, regulatory, and legal requirements.
• Establish, exercise, or defend legal claims.
6. Legal Grounds for Processing
Depending on the circumstances and applicable law, we may process personal information based on:
• Your consent or permission.
• The steps needed to provide a quotation or enter into a contract.
• Performance of a contract or requested service.
• Compliance with legal or regulatory obligations.
• Protection of legitimate business, security, and operational interests, provided those interests do not improperly override individual rights.
• Establishing, exercising, or defending legal claims.
• Other grounds permitted under applicable law.
Where processing depends on consent, you may withdraw that consent, although withdrawal does not make earlier lawful processing invalid.
7. WhatsApp Consent and Communication Choices
We contact individuals through WhatsApp when they have provided their telephone number and the required permission, or where another applicable legal basis permits the communication.
When required, we will identify the business responsible for the communication and explain the general category of messages the individual can expect.
You may ask us to stop sending marketing or other non-essential WhatsApp messages at any time by:
• Replying STOP or UNSUBSCRIBE.
• Asking the representative handling the conversation.
• Emailing info@oceangateline.ae.
We will take reasonable steps to honor opt-out, block, and communication-preference requests.
Service messages that are necessary to complete an active shipment, transaction, security process, or legal obligation may still be sent where legally permitted.
8. Automation and Artificial Intelligence
We may use automated workflows and artificial-intelligence services to:
• Classify enquiries.
• Identify the language or subject of a message.
• Route leads and conversations.
• Search authorized business knowledge.
• Produce conversation summaries.
• Generate proposed or automated replies.
• Assist employees and authorized support agents.
• Improve response times and customer service.
Message content and related context may be transmitted to authorized technology providers for these purposes.
Automated or AI-generated responses may occasionally be incomplete or inaccurate. Important information involving prices, shipping schedules, customs requirements, legal obligations, or contractual commitments should be confirmed with an authorized Ocean Gate representative.
Users may request assistance from a human representative.
9. When We Share Information
We do not sell or rent personal information.
We may share information only where reasonably necessary with:
• Meta Platforms and its affiliates, including WhatsApp, Instagram, and Messenger.
• Odoo or systems used to operate our CRM.
• n8n or other workflow-automation systems.
• Amazon Web Services and other authorized hosting or infrastructure providers.
• OpenAI or other authorized artificial-intelligence providers.
• Pinecone or other authorized search, retrieval, or database providers.
• Google Analytics and authorized website analytics or security providers.
• Shipping companies, airlines, freight carriers, couriers, warehouses, customs agents, and delivery providers.
• Payment, accounting, auditing, legal, and professional service providers.
• Authorized business clients for whom Ocean Gate provides CRM or messaging services.
• Government bodies, courts, regulators, customs authorities, or law-enforcement bodies where disclosure is legally required.
Service providers are authorized to process information only for relevant services and subject to appropriate contractual or legal obligations.
10. International Data Transfers
Some service providers, business partners, infrastructure, or systems may be located outside the United Arab Emirates.
As a result, personal information may be processed in countries with privacy laws different from those of the United Arab Emirates.
Where required, we use appropriate contractual, organizational, or technical safeguards for international transfers and limit transfers to what is reasonably necessary for the relevant service.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.
Retention periods depend on:
• The duration of the customer or business relationship.
• The nature and status of a conversation, lead, shipment, or transaction.
• Customer-support and operational requirements.
• Contractual commitments.
• Accounting, customs, taxation, regulatory, and legal requirements.
• Fraud-prevention and security requirements.
• The need to establish, exercise, or defend legal claims.
When information is no longer required, we will delete, anonymize, or securely isolate it, subject to technical and legal limitations.
Information contained in backups may remain temporarily until the relevant backup is securely overwritten or retired under our normal backup process.
12. Data Security
We use reasonable technical and organizational safeguards designed to protect personal information, including:
• Access controls and user permissions.
• Authentication and credential-management measures.
• Encryption in transit where supported.
• System and activity logging.
• Security monitoring.
• Restricted access to administrative systems.
• Backup and recovery procedures.
• Employee and contractor confidentiality obligations.
• Review and removal of access that is no longer required.
No internet, messaging, or information-storage system can be guaranteed to be completely secure. Users should not send passwords, one-time passwords, complete payment-card numbers, government identification numbers, or unnecessary sensitive information through ordinary messages.
13. Your Privacy Rights
Subject to applicable law, you may have the right to:
• Ask whether we process your personal information.
• Request access to eligible personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of eligible information.
• Request restriction of certain processing.
• Object to certain processing or direct marketing.
• Withdraw consent where consent is the basis for processing.
• Request transfer or portability of eligible information.
• Submit a complaint concerning our processing.
We may need to verify your identity and authority before responding. Certain rights may be limited where information must be retained for legal, contractual, shipping, customs, accounting, security, or dispute-resolution purposes.
14. User Data Deletion
To request deletion of eligible personal information, follow our User Data Deletion Instructions:
User Data Deletion Instructions
Deletion requests may also be sent to:
info@oceangateline.ae
Use the email subject:
User Data Deletion Request
Provide your name, relevant telephone or WhatsApp number with country code, email address, and a description of the information you want deleted.
We generally aim to complete eligible, verified requests within 30 calendar days. We may retain limited information where required for legal, regulatory, accounting, customs, security, contractual, or dispute-resolution purposes.
Disconnecting a Meta or WhatsApp business asset may stop future access but does not necessarily delete information already stored in Ocean Gate-controlled systems. A separate deletion request may therefore be required.
15. Cookies and Analytics
Our website may use cookies and similar technologies for:
• Essential website operation.
• Security and fraud prevention.
• Remembering preferences.
• Performance monitoring.
• Traffic and usage analytics.
• Understanding how visitors use the website.
We may use services such as Google Analytics through website analytics plugins.
Browser settings can be used to block or delete cookies. Blocking certain essential cookies may affect website functionality.
Where required by applicable law, we will request the appropriate cookie or analytics consent.
16. Third-Party Platforms and Links
Our website and services may link to or integrate with third-party platforms, including Meta, WhatsApp, Instagram, Messenger, shipping providers, and payment or logistics partners.
Those organizations may separately collect and process information under their own privacy policies. Ocean Gate is not responsible for the privacy practices of an independent third party.
17. Children’s Information
Our services are intended for businesses and adults using shipping, logistics, e-commerce, or customer-support services.
We do not knowingly collect personal information directly from children without appropriate authorization or another lawful basis.
If you believe a child has provided personal information improperly, contact info@oceangateline.ae.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, technology, legal obligations, or business practices.
The latest version will be published on this page with a revised effective date. Material changes may also be communicated through the website, CRM, or another appropriate channel.
19. Related Documents
Terms of Service:
Terms of Service
User Data Deletion Instructions:
User Data Deletion Instructions
20. Contact Us
For privacy questions, requests, or complaints, contact:
Ocean Gate Line Shipping Co LLC
Email: info@oceangateline.ae
Telephone: +971 54 344 4995
Address: Al-Durrah Tower, Sharjah, United Arab Emirates
Website: https://oceangateline.ae/
