Effective Date: 18 August 2026
1. Introduction
These Terms of Service govern access to and use of the websites, customer relationship management systems, messaging integrations, automation tools, and related services operated by Ocean Gate Line Shipping Co LLC (“Ocean Gate,” “we,” “us,” or “our”).
By accessing or using our services, you confirm that you have read, understood, and agreed to these Terms of Service. If you use the services on behalf of a company or other organization, you confirm that you are authorized to accept these Terms on its behalf.
2. About Ocean Gate
The services are operated by:
Ocean Gate Line Shipping Co LLC
Al-Durrah Tower
Sharjah, United Arab Emirates
Email: info@oceangateline.ae
Telephone: +971 54 344 4995
Website: https://oceangateline.ae/
3. Services Covered by These Terms
Our services may include:
• Freight, shipping, logistics, and customer-support services.
• The Ocean Gate CRM and related business systems.
• Communication through WhatsApp, Instagram, Messenger, email, telephone, and website forms.
• Integrations with Meta’s WhatsApp Business Platform and other Meta services.
• Customer-service automation, workflow automation, artificial intelligence, and human-agent support.
• Services provided to Ocean Gate personnel, customers, and separately authorized business clients.
These Terms do not replace any quotation, shipping agreement, service order, bill of lading, credit agreement, or other written commercial agreement. If a separate written agreement conflicts with these Terms, the separate written agreement will control for the relevant service.
4. Authorized Users and Business Authority
You must provide accurate and current information when using our services.
If you connect or manage a business account, telephone number, WhatsApp Business Account, Meta Business Portfolio, social-media account, or other business asset, you confirm that:
• You own the asset or have permission from its owner.
• You are authorized to grant Ocean Gate access to the asset.
• Your use of the asset complies with applicable laws and platform policies.
• Any employees or representatives using the service are properly authorized.
You must not connect another person’s private telephone number, WhatsApp account, or business asset without that person’s and the asset owner’s authorization.
5. Meta and WhatsApp Services
Some features depend on products and services operated by Meta Platforms, Inc. and its affiliates, including WhatsApp, Instagram, Messenger, Meta Business Manager, and the WhatsApp Business Platform.
Ocean Gate is not WhatsApp or Meta, and we do not control Meta’s systems, approvals, pricing, policies, availability, account restrictions, messaging limits, template decisions, or technical changes.
Use of Meta services may also be governed by Meta’s and WhatsApp’s own terms and policies, including the WhatsApp Business Messaging Policy:
https://whatsappbusiness.com/policy/
Meta may approve, reject, suspend, restrict, or disconnect an account, telephone number, message template, application, or integration. Ocean Gate cannot guarantee that Meta will approve or continue providing any specific feature, including WhatsApp Business App Coexistence.
6. WhatsApp and Business Messaging Obligations
When using Ocean Gate’s messaging services, you agree that you will:
• Contact only people who have provided their telephone number and appropriate permission to receive messages.
• Clearly identify the business sending the message.
• Respect opt-out, unsubscribe, block, and deletion requests.
• Comply with WhatsApp’s messaging-window and approved-template requirements.
• Avoid misleading, deceptive, harassing, discriminatory, unlawful, or unwanted messages.
• Maintain an appropriate human-support and escalation process where automation is used.
• Comply with all applicable privacy, marketing, telecommunications, and consumer-protection laws.
You must maintain evidence of any consent that you rely on for sending marketing or business messages.
7. Accounts and Security
You are responsible for protecting your account credentials and devices.
You must not share passwords, one-time passwords, access tokens, application secrets, or other confidential credentials through insecure channels.
You must notify us promptly if you believe that an account, device, telephone number, integration, or credential has been lost, compromised, or used without authorization.
8. Acceptable Use
You must not use our services to:
• Violate any applicable law or regulation.
• Send spam or unauthorized marketing messages.
• Impersonate another person or business.
• Commit fraud or misrepresent products, services, prices, or identities.
• Distribute malware or attempt to damage or disrupt any system.
• Collect personal information without a lawful purpose.
• Send illegal, threatening, hateful, discriminatory, or abusive content.
• Infringe intellectual-property, privacy, confidentiality, or other legal rights.
• Attempt to bypass Meta, WhatsApp, Ocean Gate, or third-party security restrictions.
• Sell, transfer, or provide unauthorized access to connected accounts or business assets.
• Use the services for emergency communications where delayed or failed delivery could cause harm.
We may investigate suspected misuse and may restrict or suspend access when reasonably necessary to protect users, Ocean Gate, Meta assets, or other systems.
9. Customer Content and Business Data
You retain your rights in the messages, files, records, contact information, and other content you provide to us.
You authorize Ocean Gate to receive, store, process, transmit, format, and display that content only as reasonably necessary to provide, secure, support, and improve the services and to comply with applicable law.
You are responsible for ensuring that you have the necessary rights and permissions to provide the content to us.
Our handling of personal information is described in our Privacy Policy:
Privacy Policy
10. Automation and Artificial Intelligence
Some Ocean Gate services may use automated workflows or artificial intelligence to classify enquiries, prepare suggested responses, summarize conversations, route leads, or provide customer assistance.
Automated or AI-generated responses may occasionally be incomplete or inaccurate. Users should verify important information before relying on it, particularly information involving prices, shipping schedules, contractual commitments, customs requirements, or legal obligations.
Users may request assistance from a human representative when available.
11. Service Providers
We may use service providers and technical platforms to operate the services, including hosting, CRM, workflow automation, communications, artificial intelligence, databases, security, and analytics providers.
These providers may process information on our behalf according to their agreements with us and applicable data-protection requirements. More information is available in our Privacy Policy.
12. Fees and Third-Party Charges
Fees for Ocean Gate services may be described in a quotation, order form, subscription agreement, invoice, or other written commercial agreement.
Meta, WhatsApp, telecommunications providers, hosting providers, and other third parties may impose their own charges. Unless expressly agreed in writing, Ocean Gate is not responsible for third-party pricing changes or charges applied directly to your account.
13. Availability and Changes
We work to maintain reliable services, but we do not guarantee uninterrupted or error-free availability.
Services may be interrupted by maintenance, internet failures, telecommunications problems, Meta platform changes, security events, third-party outages, or circumstances outside our reasonable control.
We may change, update, suspend, or discontinue features when reasonably necessary. Where practical, we will provide notice of material changes affecting active business customers.
14. Intellectual Property
Ocean Gate and its licensors retain all rights in the Ocean Gate website, software, workflows, designs, branding, documentation, and other materials provided as part of the services.
These Terms do not transfer ownership of Ocean Gate’s intellectual property to users. Users receive only the limited right to use the services for their authorized business purposes.
“WhatsApp,” “Instagram,” “Messenger,” “Meta,” and related names and logos are trademarks of their respective owners. Their appearance does not mean that Meta endorses Ocean Gate unless Meta expressly states otherwise.
15. Suspension and Termination
You may stop using the services at any time, subject to any separate written commercial agreement.
We may suspend or terminate access if:
• These Terms or applicable platform policies are violated.
• Required payments remain overdue.
• Continued access creates a security, legal, or operational risk.
• Meta or another platform suspends or withdraws the necessary access.
• We are required to do so by law or a competent authority.
Termination does not automatically remove records that we must retain for shipping, accounting, taxation, fraud prevention, dispute resolution, or other legal purposes.
Instructions for requesting deletion of eligible personal information are available at:
https://oceangateline.ae/data-deletion/
16. Disclaimers
To the maximum extent permitted by applicable law, the services are provided on an “as available” basis.
Ocean Gate does not guarantee:
• Approval of a Meta application, business account, telephone number, message template, permission, or Coexistence connection.
• Delivery or receipt of every message.
• Continuous availability of Meta, WhatsApp, internet, telecommunications, or third-party services.
• That automated or AI-generated content will always be complete or error-free.
Nothing in these Terms excludes rights or warranties that cannot legally be excluded.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Ocean Gate will not be liable for indirect, incidental, special, or consequential losses arising from platform outages, delayed messages, third-party restrictions, unauthorized account access caused by a user, or misuse of the services.
Nothing in these Terms limits liability that cannot legally be limited under the laws of the United Arab Emirates.
18. Governing Law
These Terms are governed by the applicable laws of the United Arab Emirates.
Any dispute that cannot be resolved amicably will be submitted to the competent courts of the United Arab Emirates, subject to any different dispute-resolution process stated in a separate written agreement.
19. Changes to These Terms
We may update these Terms to reflect changes to our services, legal requirements, security practices, or third-party platforms.
The latest version will be published on this page with a revised effective date. Continued use of the services after an update constitutes acceptance of the updated Terms where permitted by law.
20. Contact Us
Questions about these Terms may be sent to:
Ocean Gate Line Shipping Co LLC
Email: info@oceangateline.ae
Telephone: +971 54 344 4995
Address: Al-Durrah Tower, Sharjah, United Arab Emirates
Website: https://oceangateline.ae/